Welcome to AutoCare Support

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Frequently Asked Questions

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Booking

Go to Services or Partners, choose the service or garage, then select a date and time. Fill in your car details and confirm the booking.

Open your Appointments page, select the appointment, then choose Reschedule and pick a new available time slot.

Open your Appointments page, select the appointment, and click Cancel. Some cancellations may be restricted close to appointment time.

Yes. During booking, you can upload photos or videos to help the garage understand the issue faster.

Emergency

Open the Emergency page and submit a fast request with your location, phone number, car information, and issue details.

Usually, the required details are location, phone number, car type, brand, and a short description of the problem.

Yes, your request status can be updated by the system based on the emergency request process.

Payments

The system supports payment options such as card, BenefitPay, and cash depending on the selected service.

Digital payments are confirmed after the payment process is completed. Cash payments can be handled after service completion.

You can try again or choose another payment method. If the issue continues, contact support with your booking ID.

Account

Yes. You can register and log in using your email or phone number based on the system login options.

Use the Forgot Password option if available, or contact support for help.

Yes, the system supports saving multiple cars and selecting one during booking.

Partner Garages

Go to Partners, compare garage details and ratings, then choose the garage that fits your service needs.

Ratings appear on the partner garage list and garage details pages depending on the system design.

Policies

You can read the Privacy Policy from the website footer or legal links section.

You can read the Terms of Service from the website footer or legal links section.
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