Privacy Policy

Updated February 9, 2026

AutoCare Bahrain respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect user information when you access or use our web-based platform.

By using AutoCare Bahrain, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Phone number (primary and backup)
  • Email address

Vehicle Information

  • Vehicle type (Sedan, SUV, Jeep, Truck, etc.)
  • Vehicle brand and model
  • Vehicle year
  • Vehicle plate number (if provided)

Location Information

  • GPS-based location (for service delivery)
  • Manually entered location details or landmarks

Service & Usage Information

  • Requested service type
  • Appointment date and time
  • Emergency request details
  • Uploaded photos or videos related to vehicle issues
  • Ratings and feedback submitted by users
Guest Users (Emergency Mode)
  • Guest users may submit emergency service requests without creating an account.
  • Only essential information such as phone number, location, and vehicle details is collected.
  • Guest data is used strictly for handling the emergency request and service coordination.
How We Use Your Information

AutoCare Bahrain uses collected information to:

  • Process service and emergency requests
  • Contact users regarding appointments or emergencies
  • Assign technicians or partner garages
  • Improve service quality and user experience
  • Manage ratings, feedback, and system performance
  • Ensure platform security and prevent misuse
Data Sharing and Disclosure

We do not sell or rent user data.

Information may be shared only with:

  • Authorized technicians or partner garages for service delivery
  • Payment service providers (for transaction processing)
  • Legal authorities if required by law
  • All third parties are expected to handle user data responsibly
Data Storage and Security
  • User data is stored securely in protected databases
  • Passwords are encrypted using secure hashing techniques
  • Access to user information is limited to authorized system administrators
  • Reasonable technical and organizational measures are taken to prevent unauthorized access, loss, or misuse of data
Payment Information
  • AutoCare Bahrain does not store full payment card details
  • Digital payments are processed through secure third-party payment providers
  • AutoCare Bahrain is not responsible for security practices of external payment gateways
Cookies and Session Data
  • The platform may use cookies or session data to manage login sessions and improve usability
  • Cookies are not used to track users for advertising purposes
User Rights

Users have the right to:

  • Access their personal data
  • Update or correct their information
  • Request account deletion
  • Withdraw consent for non-essential communications
Data Retention
  • User data is retained only as long as necessary to fulfill service purposes
  • Emergency guest data may be stored for record-keeping and system evaluation
  • Data may be retained longer if required for legal or academic reasons
Third-Party Links

The AutoCare Bahrain platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites.

Children’s Privacy

AutoCare Bahrain does not knowingly collect personal data from individuals under the age of 18.

Changes to This Privacy Policy

AutoCare Bahrain reserves the right to update this Privacy Policy at any time. Continued use of the platform indicates acceptance of the updated policy.

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